![]() ![]() Refunds are credited to the original payment methods used and will take 5-7 working days to be credited to your account, depending on your card provider. ![]() Your refund will be processed once we receive your returned items. If you believe any of the items you have ordered to be damaged or faulty, please email us Refunds You may have additional manufacturer's warranties with some products, such as electrical items, giving you additional rights and you should check these carefully. This does not apply to items that have failed due to wear and tear. In some cases we may offer to replace or repair the item free of charge: if the first repaired or replacement item we supply also turns out to be faulty then you can claim a refund at this point, which includes the price you paid for it plus any postal charges. The Consumer Rights Act 2015 allows you to claim a refund on faulty goods within 30 days of receipt. Please ensure that your package contains your returns form, this will be sent to you once we have processed your initial return request. Please obtain a “Proof of Postage”, which you can ask for any Post Office Counter, to ensure any issues can be resolved if your order is lost in the postal system. To return items by post please repackage them carefully and return them to: Please email order to begin the returns process. You will then be sent a "returns form", which is to be filled out, printed and included with the items. You should return your unwanted or damaged items by post within 7 days of receiving your returns form that you wish to return your items. Please note that though you are entitled to return items under this policy, as a registered pharmacy, we are required to destroy any medications sent back to us, so please be mindful of this when placing and returning orders. You will lose your right to return an item if you unseal a product that needs to be sealed for health or hygiene reasons. Items must be returned in the condition you received them, which includes keeping any hygiene seals in place. Unfortunately, we cannot refund postage on returned orders. Please note, you are responsible for any postage incurred in returning the items to us. ![]() We must receive any item you wish to get a refund for within 7 calendar days of emailing us with your intention to return the items in order to complete your refund. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give you 14 calendar days from the date you received your complete order to notify us of items you are not completely happy with. We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, you’ll find details of our returns policy below, as well as instructions on how to return. ![]()
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